Welcome to the Sophistea FAQ page! Here, we’ve answered some common questions to help guide you through your shopping experience. If you can’t find the answer to your question, feel free to contact us at support@sophistea.com.

What materials are used in Sophistea jewelry?

Our jewelry is crafted from high-quality materials, including sterling silver, gold-plated brass, stainless steel, and other fine metals. We ensure that each piece is designed to be durable and long-lasting, with options for gemstones, cubic zirconia, and other embellishments that add elegance to the design.

How should I care for my Sophistea jewelry?

To maintain the shine and quality of your jewelry:

• Keep it away from moisture, perfumes, and chemicals.
• Store your pieces in a dry place, preferably in a jewelry box or pouch.
• Clean with a soft cloth to remove any dirt or fingerprints.

For specific care instructions based on the material, please check the care guide provided with your purchase.

What is your return and refund policy?

We accept returns and refunds within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it. Shipping costs are non-refundable. For more details, visit our Return and Refund Policy page.

How long will it take to receive my order?

Orders are processed and dispatched within 48 hours (excluding weekends and holidays). Once dispatched, you can expect to receive your order within 2 to 3 business days. You will receive a tracking number via email once your order is shipped.

How can I track my order?

After your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order’s delivery status.

Do you offer international shipping?

At this time, we only ship within [insert shipping regions/countries]. We are working on expanding our shipping options to offer international deliveries in the future. Stay tuned!

What payment methods do you accept?

We accept a variety of payment methods, including:

• Credit/debit cards (Visa, MasterCard, American Express)
• PayPal
• Other secure payment gateways

All transactions are processed securely to ensure the safety of your personal and payment information.

Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us at support@sophistea.com as soon as possible. We will do our best to accommodate your request before the order is processed. Once an order has been dispatched, changes or cancellations may not be possible.

Do you offer custom or personalized jewelry?

At this time, we do not offer custom or personalized jewelry. However, we are constantly updating our collection, so stay connected with us to see new and exciting designs.

How do I contact customer support?

If you have any questions or need assistance with your order, you can reach our customer support team by:

• Email: support@sophistea.com
• Phone: [Insert Phone Number]
• Hours of Operation: Monday – Friday, [insert hours]

Do you offer gift wrapping?

Yes, we offer elegant gift wrapping for an additional fee. You can select this option during checkout to make your purchase extra special.

Do you offer discounts or promotions?

Yes! We regularly offer promotions, discounts, and special offers. Follow us on [Instagram/Facebook] or subscribe to our newsletter to stay updated on our latest deals.

What if I receive a damaged item?

We take great care in packaging your order, but if you receive a damaged item, please contact us immediately at support@sophistea.com with your order details and a photo of the damaged item. We will work with you to resolve the issue as quickly as possible.

Still have questions?

If you didn’t find the answer you were looking for, feel free to reach out to our team at support@sophistea.com or through our Contact Us page.